How to Remove Noise and Focus on What Matters as a Product Manager
In the current age, it’s so easy to think that you’re doing worthwhile work, when instead you’re working on distractions.
As a Product Manager, if you’re not careful, these distractions will lead your decision making astray.
Firstly, let’s look at a few distractions that you can face as a Product Manager.
1. The Wrong KPIs.
If you’re measuring the wrong things, this is one of the biggest distractions that you can encounter. You can think that you’re on the right track, but you may very well be on the wrong train.
2. The Vocal Minority (potentially)
As noted, this is a potential distraction. It’s easy to get distracted by the customers who are the loudest, and are constantly asking for changes or features that no one else is asking for. It is, however, very easy to think that the vocal minority can be amplifying what the rest of your customers are thinking. This is a possibility, but you have to dig in and find out if that is the case.
3. Focusing too much on the Solution and ignoring the problem.
It’s pretty easy to get caught up in the solution, and fall in love with it, and not the problem. While your solution is important, it can be very easy to get so caught up in the solution and fail to realize that the problem you’re looking to solve does not really matter for you. As a result, you end up building a solution that does not address the problems of the user.
4. Things constantly buzzing and pulling your attention away
How’s your inbox looking? What about all those unread notifications in Slack? How about notification in Trello, or JIRA, or whatever tools your team uses? Somebody needs you right now at this very minute. It cannot wait. Your phone vibrates again as you receive another email, or someone mentioned you in a tweet.
There are ways to combat the following distractions that I have discussed above. Let’s review them.
1. With KPIs, you need to step back every once in awhile and review them, and see if they’re still worthwhile.
You need to constantly be reviewing your KPIs to see if you are getting value out of them. Don’t be afraid to address the elephant in the room if not.
Here are some articles on how you can take a look in regards to KPIs.
- 15 Metrics Every Software Product Manager Should Know
- 10 Tips On How to Choose the Right Key Performance Indicators
2. With the Vocal Minority, you need to dig in and see what people are actually doing with your product.
Look at what your users are doing. Actions speak louder than words. This can be done in a number of ways, from looking at your analytics, to observing your users, or sitting down with your users and really determining what they’re looking for in your product. There tends to be a large difference in what your users say vs. what they mean and do.
3. Love the problem more than the solution.
Take a step back, admit that you’re not in love with the problem, and sit down with your team and agree on the problem. Go talk to your customers and see if they agree with what you have addressed as the problem. Now you can go and build a solution that works.
4. Things buzzing like fridges? Unplug them.
This is what initially sparked the inspiration of this post. I’ll say some things here that a lot of people will disagree with, or feel that they couldn’t get away with. Give it a shot.
Turn off notifications from your phone, unless it’s a phone call, text, or messenger based app. Those are the only three notifications I get on my phone. Everything else you can turn off notifications, or even delete. Unless you were on call, delete Slack off your phone, and keep it to your computer. With Slack, turn off notifications unless you are tagged.
TURN OFF YOUR EMAIL NOTIFICATIONS! Just please, PLEASE try it.
I think of email like laundry. You don’t do your laundry every single time something gets dirty, you do so in bulk. Try that with email. Don’t be constantly checking it, or getting interrupted by every little thing. Do your email in batches.
What about all the sources of information that are coming from your customers?
It’s easy to get super overwhelmed here. Whether from phone calls, to emails, to support tickets, it’s easy to get distracted when you’re trying to listen, read, and engage with your customers.
Yes, these tools are great, but at the end of the day, talking face to face, listening, and observing your customer is king. If your tools are helping you do so, great. You’d be surprised how far you can get with something as simple as pen and paper.
It’s super easy to be distracted as a product manager, or focus on work that seems like you’re getting somewhere, but at the end of the day, is a giant distraction. There are many other possible distractions that I have listed above. If you can acknowledge that they are distractions, than you can move forward and address the problem.
Now, in a way, this post has been a distraction. Get back to work!